Help · Complaints · Feedback
How can we help?
Tell us what you need and it goes straight to the BrainBudz support team. You can also reach us directly using the details below.
Raise a request
Quick answers
Where is the deck I bought?
Open My Library and choose Purchased. Every deck you buy appears there right after payment.
I paid but I can’t see my deck
Check My Library → Purchased first. If it is missing, raise a “Payment or refund” request here with the email you paid with and the deck name.
Can I get a refund?
Open My Library, choose Purchased, and press Request refund on the deck while its refund period is open. Our team reviews every request. If the button is not there, raise a “Payment or refund” request here.
How do I become a creator?
Fill in your creator profile on Become a Creator and pay the one-time fee. Studio unlocks right away.
How do I report a problem with a deck?
Choose “Problem with a deck” and include the deck name and what went wrong.